Privacy Policy

Privacy Policy

Privacy Policy

This privacy policy applies to all personal data collected through the website and only the Portuguese version of the Privacy Policy is legally binding. Translations have been provided for the convenience of the user. In case of any difference between the translation and the original in Portuguese, it is the original in Portuguese that prevails.

On May 25, 2018, the General Regulation on the Protection of Personal Data - Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, which established the rules for the protection, treatment and free circulation of personal data of natural people and which applies directly to all entities that process such data in any Member State of the European Union, including Portugal.

This privacy policy describes the practices of Luxury Douro Tours in relation to information and personal data that allow you to identify individuals ("Personal Data"). This privacy policy applies to, e-mail and text messages and social media accounts (the "Platforms"). By using the Platforms, you agree to the terms of this policy.


Data controller

Playdouro - Unipessoal Lda is the owner of the Luxury Douro Tours brand, the booking platform and the website , which is now treated as Luxury Douro Tours. Its headquarters are in the street of Fernando Cardoso nº32 Compra - 5000-362 Vila Real, with the e-mail address: is the Responsible for the treatment of your personal data.

Category of personal data collected

The new General Data Protection Regulation establishes a more comprehensive definition of the concept of personal data. A personal data is any information, regardless of its nature and the medium in which it appears, able to identify a person. Examples of categories of personal data handled by Luxury Douro Tours are:

- Plataform Data: When you visit, we may collect data about you. Some of this data may be personal data. This information may include your search history, IP address, screen resolution, browser used, operating system and its settings, access times, and the URL you used to reach us. If you're using a mobile device, we may also collect data that identifies your device, its settings, and its location.

- Reservation data: If you make a reservation through our Web Site, we may need additional information about you. This information may include your name, ID number, tax ID number, age, date of birth, telephone contact, email, address, payment details, credit card information, billing address.

Purposes and Responsible for the processing of your personal data

The personal data that we treat through this page will only be used for the following purposes:

- Communication with clients and doubts clarification;

- Processing information requests;

- Direct marketing communications (if you have agreed in the processing of your personal data for this purpose);

- Request for services / products;

The responsible people for processing your personal data are Luxury Douro Tours, the owner of the reservation platform and


Term of Conservation

We store your data as long as it is necessary for the purpose for which it was collected, or, as the case may be, until you exercise your right of opposition or deletion. After the period of conservation, Luxury Douro Tours eliminates your personal data.


By consenting this privacy policy, you are giving permission to process your personal data specifically for the purposes identified and selected. If consent is legally required for the processing of personal data, the data subject has the right to withdraw his consent at any time, although that right does not jeopardize the lawfulness of the processing carried out on the basis of the consent previously given or the subsequent processing of the data. based on another legal basis, such as a legal obligation that Luxury Douro Tours is subject to. In order to withdraw your consent, you can contact us by letter or the e-mail address

User rights

The user may exercise at any time his rights of access, rectification, cancellation, limitation, opposition and portability, upon request by any of the following means:

Post office:

Rua Fernando Cardoso nº32 - Compra - 5000-362 Vila Real


The owner may also submit complaints about the processing of data with the National Data Protection Commission.

Data Transmission

The user data process may be performed by a suitable service provider and hired by Luxury Douro Tours. When this happens, Luxury Douro Tours takes appropriate measures to ensure that data access entities have the highest data protection guarantees. Thus, any subcontractor will treat the personal data of Users, in the name and on behalf of Luxury Douro Tours, strictly complying with the legal rules on personal data protection, information security and other applicable rules.

International data transfers

Mandatory nature of requested data

The data contained in the customer record that are marked with an asterisk (*) will be required to fulfill the established purpose. As such, if the user does not provide them, Luxury Douro Tours will not be able to fulfill this request.

Measures for the protection of personal data

Luxury Douro Tours applies various technical and organizational measures to protect the personal data of users.

Use of "cookies"

Cookies are small amounts of information stored on computer hard drives. We may use cookies to recognize your machine when you return to the site to provide a better user experience. Our cookies do not contain personally identifiable information such as name or confidential information such as your credit card number. Network browsers typically allow delete the cookies on your hard disk, block the use of cookies and / or notify when such cookies are discovered. If you choose to block them, this may prevent you from taking full advantage of the features and functions of the site. Cookies may store non-personal information such as your IP, registration of incoming and outgoing pages, time spent on the site and browsing behaviors, operating system, time stamps or reference url for our site or outside of our site. Associated with these cookies, we can store interpretive information in logs. The interpretation of these cookies and logging is automated and provided by third parties. The maintenance of these logs is the responsibility of Luxury Douro Tours.

If you wish to revoke cookies you can do so through your browser. If you have difficulty you can contact us, and we will have all the availability to help you with this task.

Changes to the Privacy Policy

Occasionally, Luxury Douro Tours will update this Privacy Policy. We ask that you periodically review this document to stay current.